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Updated October 31, 2007
This
Privacy Policy governs your use of this web site and any
content, products or services made available from or
through this website including any sub domains thereof
(“Web Site”). The Website is made available by
Frontline Direct, Inc., hereafter referred to as
(“Company”).
By
visiting this Web Site and requesting information,
products or services offered on or through this Web
Site, you agree to the terms of this Privacy Policy, as
they may be amended from time to time. As Company
updates or expands its Web Site, services or products,
this Privacy Policy may change and the changes are
effective upon posting. Please check back frequently
for updates as it is your sole responsibility to be
aware of changes. Company does not provide notice of
changes in any manner other than by posting the changes
at this Web Site. This Privacy Policy is incorporated
into, and part of, the Web Site Terms and Conditions of
use (“Terms of Use”), which governs your use of this Web
Site in general.
This
Web Site is intended for users who are located in the
United States of America. The Privacy Policy shall be
interpreted under the laws of the United States.
Purpose of the Privacy Policy.
The
purpose of this Policy is to describe the information
collection, use, and dissemination practices of Company,
its parent, subsidiaries and registered d/b/a companies
(Collectively Referred herein after as “Company”) and
all related websites owned or registered to Company and
applies to Company’s collection, use, storage and
disclosure of information by Company on its (a)
websites, including all its divisions, subsidiaries and
related companies (collectively, the "Websites"), (b) on
various Third Party websites, and (c) to Company's other
information collection, including the acquisition of
customer information from third parties. Company is not
responsible for the information collection or privacy
practices of third party websites or applications.
By
reference, this Privacy Policy is incorporated into and
is subject to the Terms and Conditions pertaining to the
use of the website. Your use of the website and any
personal information you provide via the website or
through other official Company contact remains subject
to this Privacy Policy as well as the applicable Terms
and Conditions for use of the site or services and
products contained thereon.
By
providing us with your personal information on our
website or in the course of using our services, you
consent to the transfer of your Personal Data and
Sensitive Personal Data, and any other data we acquire
about you from third-party service providers.
Information Collection, Use, and Dissemination
practices.
This
policy applies to Company’s collection, use, storage and
disclosure of information by Company on its, (a)
websites, including all its parent companies, divisions,
subsidiaries and related companies (collectively, the
"Websites"), (b) on various third party websites, and
(c) to Company’s other information collection, including
the transfer of opt-in customer lists from third
parties, or the use of customer opt-in lists from third
parties. Company is not responsible for the information
collection or privacy practices of third party websites
or applications.
1. Collection of Information.
1.1. User Direct Information.
Each
time you provide transmit information via the Website,
Company may obtain and collect personally identifiable
information provided by you, including, but not limited
to, your name, email address, mailing address, social
security number, credit card information, and telephone
or cell phone number. You may also provide us with
information that, when combined with personally
identifiable information, provides us with a better idea
of who you are, including but not limited to your
gender, birthday, marital status, and education level
(collectively referred to as "personal information"). If
you choose to access our website, use our services or
purchase our products, we may require you to provide
personal information as indicated on the forms
throughout the site.
1.2. Survey Information.
Company
may collect information from you when you voluntarily
complete a Company survey, order form, or a registration
page either online by using the internet, offline by
providing this information through the mail, in person
or using a telephone. This information may be collected
by surveys, order forms, or registration pages operated
by third parties. This method of collection is
collectively known as a “Survey.” In such Surveys,
Company or a third party may ask you to provide personal
identifiable information including your name, email
address, street address, zip code, telephone numbers
(including cell phone numbers and carriers), birth date,
gender, salary range, education and marital status,
occupation, social security number, employment
information, personal and online interests, and such
other information as may be requested from time to time.
Company may also collect such information concerning you
from another source and uses that information in
combination with information provided from the Websites.
Completing the Surveys is completely voluntary, and you
are under no obligation to provide Survey Information to
Company or a third party.
1.3. Third Party Information.
Company
may collect information from you when you provide
information to a third party and Company subsequently
acquires or uses the information provided by the third
party. Such information may include, but is not limited
to, your name, email address, street address, zip code,
telephone numbers (including cell phone numbers and
carriers), birth date, gender, salary range, education
and marital status, occupation, industry of employment,
personal and online interests, and such other
information as the you may have provided to the third
party. When acquiring this information, Company seeks
assurances from the third party that you agreed to
provide and have such information acquired by Company.
If you did not give express permission, or you would
like to remove your permission, you may suppress all of
your information by sending notification to us at
unsubscribe@frontlinedirectinc.com.
1.4. Other Methods of Collecting Personal
Information.
Other
occasions when Company obtains information from you
include (1) your claiming a prize or seeking to redeem
an offer by Company or by a third party, (2) your
requests for assistance through Company’s customer
service department, and (3) when you voluntarily
subscribe to a Company service or newsletter.
1.5. Cookies, Web Beacons, and Other Info
Collected Using Technology.
Company
currently uses cookie and web beacon technology to
associate certain Internet-related information about you
with information about you in its database.
Additionally, Company may use other new and evolving
sources of information in the future.
(a) Cookies.
“Cookies” are a feature on your browser software. If
enabled, we may write cookies that may store small
amounts of data on your computer about your visit to any
of the pages of this Site. Cookies assist us in tracking
which of our features appeal the most to you and what
content you may have viewed on past visits. When you
visit this site again, cookies can enable us to
customize our content according to your preferences. We
may use cookies to: keep track of the number of return
visits to this site; accumulate and report aggregate,
statistical information on website usage; deliver
specific content to you based on your interests or past
viewing history; save your password for ease of access
to our Site. You can disable cookies, although the Site
may not function properly for you. Your browser
preferences can be modified to accept or reject all
cookies, or request a notification when a cookie is set.
You may read more about cookies at
http://cookiecentral.com. In order to use all of the
features and functionality of Company’s websites, you
need to accept cookies.
(b) Web Beacons.
A web
beacon is a programming code that can be used to display
an image on a web page, but can also be used to transfer
your unique user identification to a database and
associate you with previously acquired information about
an individual in a database. This allows Company to
track certain websites you visit. Web beacons are used
to track online behavioral habits for marketing purposes
to determine products or services you may be interested
in. In addition to using web beacons on web pages,
Company also uses web beacons in email messages sent to
individuals listed in Company’s database.
(c) IP Addresses.
Company
automatically tracks certain information based upon your
behavior on the site. We may use this information to do
internal research on our users' demographics, interests,
and behavior to better understand, protect and serve you
and our community. This information may include the URL
that you just came from (whether this URL is on the site
or not), which URL you next go to (whether this URL is
on the site or not), your computer browser information,
and your IP address. Your Internet Protocol ("IP") is a
unique Internet "address" which is assigned to you by
your Internet Service Provider ("ISP"). For local area
network ("LAN"), DSL, or cable modem users, an IP
address may be permanently assigned to a particular
computer. IP addresses are automatically logged by Web
servers, collecting information about a user's traffic
patterns. While the IP address does not identify an
individual by name, it may, with the cooperation of the
ISP, be used to locate and identify an individual using
the Web. Your IP address can, however, reveal what
geographic area you are connecting from, or which ISP
you are using. Finally, other websites you visit have IP
addresses, and we may collect the IP addresses of those
websites and their pages.
(d) Computer Profiles.
Company
may also collect and accumulate other anonymous data
which will help us understand and analyze the Internet
experience of our visitors. For instance, Company may
accumulate visitor data relating to referring domain
names, the type of browsers used, operating system
software, screen resolutions, color capabilities,
browser plug-ins, language settings, cookie preferences,
search engine keywords and JavaScript enablement. When
you provide us with Personal Identification Information,
we are able to use such visitor data to identify you.
(e) Data Analysis.
Data
Analysis technology may be employed from time to time if
used by a Client of Company.
(f) New Technology.
The use
of technology on the Internet, including cookies and web
beacons, is rapidly developing. As a result, Company
strongly encourages individuals to revisit this policy
for any updates regarding its use of new technology.
1.6. No Information Collected from Children.
Company
will never knowingly collect any personal information
about children under the age of 13. If Company obtains
actual knowledge that it has collected personal
information about a child under the age of 13, that
information will be immediately deleted from its
database. Because it does not collect such information,
Company has no such information to use or to disclose to
third parties. Company has designed this policy in order
to comply with the Children's Online Privacy Protection
Act ("COPPA").
1.7. Credit Card Information.
Company
may, in certain instances, collect credit card numbers
and related information when an individual places an
order from Company. When the credit card information is
submitted to Company, such information is encrypted and
is protected with SSL encryption software. Company will
use the credit card information for purposes of
processing and completing the purchase transaction, and
the credit card information will be disclosed to third
parties only as necessary to complete the purchase
transaction.
2. Use of Individual Information.
2.1. General Use.
The
following paragraphs in Section 2 describe how Company
currently uses Individual Information, but Company may
change or broaden its use at any time. As noted below,
Company may update this policy from time to time.
Company may use Individual Information to provide
promotional offers to individuals by means of email
advertising, telephone marketing, direct mail marketing,
online banner advertising, and package stuffers, among
other possible uses.
2.2. Email and Unsubscribe Policy.
Company
uses Individual Information to provide promotional
offers by email to individuals. Company may maintain
separate email lists for different purposes. If email
recipients wish to end their email subscription from a
particular list, they need to follow the instructions at
the end of each email message to unsubscribe from the
particular list. To unsubscribe from all Company’s
email lists, a person must send an email to
unsubscribe@frontlinedirectinc.com.
Company's unsubscribe process impacts only
the future delivery of electronic mailings disseminated
by Company on its own behalf. You may still receive
electronic mailings sent on behalf of Third Parties and
your personal information may still be shared with Third
Parties for use in offline marketing and data appends,
including email appends.
You should also note that unsubscribing from
Company’s electronic mailings will not automatically
unsubscribe the subscriber’s information from any Third
Party business associates and licensees of the data.
Since Third Party associates and licensee partners
maintain separate databases from Company, and you will
need to unsubscribe from each source individually, if
desired. This allows you the freedom to pick and choose
which subscriptions to maintain and which to
discontinue.
2.3. Content of Email Messages.
In
certain commercial email messages sent by Company, an
Advertiser's name will appear in the "From:" line but
hitting the "Reply" button will cause a reply email to
be sent to Company. The "Subject:" line of Company
email messages will usually contain a line provided from
the Advertiser to Company.
2.4. Solicited Email.
Company
only sends email to individuals who have agreed on the
Websites to receive email from Company or to individuals
who have agreed on a Third Party website to receive
email from Third Parties. As such, Company does not
send unsolicited email messages. As a result, United
States statutes requiring certain formatting for
unsolicited email are not applicable to Company's email
messages.
2.5. Targeted Advertising.
Company
may use Individual Information to target advertising to
an individual. When an individual is using the
Internet, Company uses Technology Information to
associate an individual with that person's Individual
Information, and Company attempts to show advertising
for products and services in which the person has
expressed an interest in the Surveys, indicated an
interest by means of Technology Information, and
otherwise. Company may, at its discretion, target
advertising by using email, direct mail, telephones,
cell phones, and other means of communication to provide
promotional offers.
2.6. Telemarketing.
Company
may use Individual Information to advertise, directly or
indirectly, to individuals using direct mail marketing
or telemarketing using telephones and cell phones. By
registering and using this Site, You acknowledge that
the processing of your individual information may
involve the transfer of such Individual information from
within or outside the European Economic Area (“EEA”) to
countries within or outside the EEA whose data
protection regulation may not be as stringent as that
within the European Union. We may use individual
information to provide the services you've requested,
including services that display customized content and
advertising.
2.7.
Wireless Addresses. If the e-mail address
you provide to Company is a wireless e-mail address, you
agree to receive messages at such address from Company
or its business associates (unless and until you have
elected not to receive such messages by following the
instructions in the unsubscribe portion of this
policy). You understand that your wireless carrier's
standard rates apply to these messages. You represent
that you are the owner or authorized user of the
wireless device on which messages will be received, and
that you are authorized to approve the applicable
charges.
2.8. Short Message Service.
Company
may make available a service through which you can
receive messages on your wireless device via short
message service (“SMS Service”). Data obtained from you
in connection with this SMS service may include your
name, address, cell phone number, your provider's name,
and the date, time, and content of your messages. You
represent that you are 18 years of age and the owner or
authorized user of the wireless device on which messages
will be received, and that you are authorized to approve
the applicable charges. In addition to any fee of which
you are notified, your provider's standard messaging
rates apply to our confirmation and all subsequent SMS
correspondence. All charges are billed by and payable to
your mobile service provider. Company will not be liable
for any delays in the receipt of any SMS messages, as
delivery is subject to effective transmission from your
network operator. SMS message services are provided on
an AS IS basis. Company may also obtain the date, time
and content of your messages in the course of your use
of the SMS Service. We will use the information we
obtain in connection with our SMS Service in accordance
with this Privacy Policy. If fees are charged to your
wireless account invoice, we may provide your carrier
with your applicable information in connection
therewith. Your wireless carrier and other service
providers may also collect data about your wireless
device usage, and their practices are governed by their
own policies.
You acknowledge and agree that the SMS
Service is provided via wireless systems which use
radios (and other means) to transmit communications over
complex networks. We do not guarantee that your use of
the SMS Service will be private or secure, and we are
not liable to you for any lack of privacy or security
you may experience. You are fully responsible for
taking precautions and providing security measures best
suited for your situation and intended use of the SMS
Service. We may also access the content of your account
and wireless account with your carrier for the purpose
of identifying and resolving technical problems and
service-related complaints.
Company may use personal information to
provide the services you've requested, including
services that display customized content and
advertising. Company may also use personal information
for auditing, research and analysis to operate and
improve our technologies and services. Company may share
aggregated and non personal information with third
parties business associates. When Company uses business
associates to assist Company in processing your personal
information, Company requires that they comply with our
Privacy Policy and any other appropriate confidentiality
and security measures. Company may also share
information with third parties, including but not
limited to, when complying with legal process,
preventing fraud or imminent harm, and ensuring the
security of our network and services.
You may remove your information from
Company’s database. If you remove your information from
Company’s database it will no longer be used by Company
for secondary purposes, disclosed to third parties, or
used by Company or third parties to send promotional
correspondence to you. You may remove your information
by sending your request in writing via email to
unsubscribe@frontlinedirectinc.com or by
sending "STOP", "END", "QUIT" to the SMS text message
you have received.
2.9. Use of Technology Information.
Company
uses Technology Information (1) to match a person's
Survey Information and Third Party List Information to
other categories of Individual Information to make and
improve profiles of individuals, (2) to track a person's
online browsing habits on the Internet, (3) to determine
which areas of Company's websites are most frequently
visited. This information helps Company to better
understand the online habits of individuals so that
Company can target advertising and promotions to them.
2.10. Profiles of Individuals.
Company
uses Individual Information to make a profile of an
individual. A profile can be created by combining
Survey Information and Third Party List Information with
other sources of Individual Information such as
information obtained from public databases.
2.11. Storage of Individual Information.
Company
stores the Individual Information in a database on its’
computers. Our computers have security measures (such
as a firewall) in place to protect against the loss,
misuse, and alteration of the information under
Company’s control. Not withstanding such measures,
Company cannot guarantee that its security measures will
prevent its computers from being illegally accessed, and
the Individual Information on them stolen or altered.
3. Use of Personal Information.
Company
may use your personal information in the following ways:
3.1. Public Forums. When
you contribute to a public area or feature of our Web
Site, such as a chat room, bulletin board, list serve,
blog, wiki or other open forum that we may make
available on or through our Web Site, the information
that you submit will be made available to the general
public and will not be considered “Personal Information”
for purposes of this Privacy Policy. For this reason,
we recommend that you do not submit any sensitive
information, including your full name, home address,
phone number, other information that would enable other
users to locate you or your financial information on
these areas of our Web Site. Instead, make up a
username that does not disclose your personal identity.
3.2. Third Party Offers.
Company
may make customer lists available to companies or other
entities not affiliated with the Company that have
goods, services and offers that might be of interest to
you. Company may, from time to time, provide your
Personal Information to these entities so that they may
send you these offers.
3.3. Marketing.
Company
will use your personal information for any marketing and
survey purpose on behalf of Company and its affiliates
and subsidiaries to send information to you about
additional goods or services that may be of interest to
you. In addition, Company will disclose your personal
information to third party agents and independent
contractors to help us conduct our marketing and survey
efforts and to share with other companies in connection
with marketing efforts including but not limited to
direct marketing. You may have no relationship with
these other companies.
3.4. Co-sponsored Contests, Sweepstakes and
Offerings.
Company
may provide a contest, sweepstake and other offering may
be co-sponsored by another company. In those
situations, the information we obtain from you in
connection with such contest, sweepstake or offering may
be shared with our co-sponsor. In those situations, our
co-sponsors will have the right to use your information
for their own purposes, in accordance with their own
policies. If you do not wish for the information we
obtain from you to be shared with our co-sponsor, then
do not enter such contest, sweepstake or other offering
or otherwise provide to us any Personal Information in
connection with such contest, sweepstake or other
offering. We are not responsible for how our
co-sponsors may use your information.
3.5. Service Providers.
We may use third parties to help operate our Web Site
and deliver products and services, and may share your
Personal Information with our affiliates, service
providers and other third parties that provide products
or services for or through this Web Site or for our
business (such as Web Site or database hosting
companies, address list hosting companies, e-mail
service providers, analytics companies, distribution
companies, fulfillment companies, and other similar
service providers that use such information on our
behalf). Unless otherwise stated, these companies do
not have any right to use the Personal Information we
provide to them beyond what is necessary for them to
assist us. When you conduct e-commerce with one of the
e-commerce affiliates or service providers to which the
Web Site may be linked, certain personal information
such as your e-mail and home address may be collected by
the service provider’s server and made available to us.
3.6. Aggregate Statistics.
We may
disclose aggregate statistics regarding user behavior as
a measure of interest in, and use of, our Web Site and
e-mails to third parties in the form of aggregate data,
such as overall patterns or demographic reports that do
not describe or identify any individual user.
3.7. Complying with Legal Process.
Company
will use or disclose your personal information in
response to subpoenas, court orders, warrants, or legal
process, or to otherwise establish or exercise our legal
rights or defend against legal claims or in the event
you violate or breach an agreement with Company. Company
will use and disclose your personal information if we
believe you will harm the property or rights of Company
, its owners, or those of Company 's other customers.
Finally, we will use or disclose your personal
information if we believe it is necessary to share
information in order to investigate, prevent, or take
action regarding illegal activities, suspected fraud,
situations involving potential threats to the physical
safety of any person, violations of Company’s acceptable
use policy, or as otherwise required by law when
responding to subpoenas, court orders and other legal
processes.
3.8. Order Fulfillment.
Company
will transfer your personal information to third parties
when necessary to provide a product or service that you
order from such third party while using Company’s
websites or when responding to offers provided by
Company.
3.9. Data Summary.
Company
may sell or transfer non-individualized information,
such as summary or aggregated anonymous information
about all persons or sub-groups of persons.
3.10. Third Parties.
Company
may provide your personal information to third parties
with whom they have a business relationship for the
purposes of securing the services and products you have
requested or provide you with additional marketing
materials from which you may choose additional products
or services.
4. Privacy Practices of Third Parties.
4.1. Advertiser cookies and web beacons.
Advertising agencies, advertising networks, and other
companies who place advertisements on the websites and
on the internet generally may use their own cookies, web
beacons, and other technology to collect information
about individuals. Company does not control the use of
such technology and Company has no responsibility for
the use of such technology to gather information about
you.
4.2. Links.
The
websites and email messages sometimes contain hypertext
links to the websites of third parties. Company is not
responsible for the privacy practices or the content of
such other websites. Linked websites may contain links
to websites maintained by third parties. Such links are
provided for your convenience and reference only.
Company does not operate or control in any respect any
information, software, products or services available on
such third party websites. The inclusion of a link to a
website does not imply any endorsement of the services
or the site, its contents, or its sponsoring
organization.
4.3. Affiliations/Merger/Sale.
Company
further reserves the right to disclose, transfer or sell
your personal information to companies who are
affiliated with Company in Company’s sole discretion.
If Company changes ownership through an acquisition,
merger, sale or other change of business status, it
reserves the right to transfer or assign the right to
use your Personal Information collected from the
Website.
5. Foreign use of the Website.
To the
extent that you are accessing the Website while
domiciled outside of the United States, you acknowledge
that the Personal Information you are providing Company
is collected and stored in the United States and
therefore consent to the transfer of information to and
storage of the information outside of your domiciled
country and in the United States.
6.
California User Consumer Rights.
In
accordance with California Civil Code Sec. 1789.3,
California resident users are entitled to know that they
may file grievances and complaints with California
Department of Consumer Affairs, 400 R Street, STE 1080,
Sacramento, CA 95814; or by phone at 916-445-1254 or
800-952-5210; or by email to
dca@dca.ca.gov. For
more information about protecting your privacy, you may
wish to visit:
http://www.ftc.gov.
If you
have questions about this policy, please contact us at:
info@frontlinedirectinc.com. |